ORDER DISPATCHING

All orders are set to despatch within 3 days. The time may occasionally change due to unforeseen occurrences with order volumes.

TRACKING

A tracking number will be sent to you after the order has been dispatched via email.

COMPLAINTS

Complaints may be sent to our support email ([email protected]). There is no guarantee of a resolution. Each case will be looked at individually. We aim to respond within 48 hours.

RETURNS

WE WILL NOT REFUND AN ITEM UNLESS IT IS DEFECTIVE. IF THE ITEM RECEIVED IS DAMAGED, WE ASK THAT YOU PROVIDE US AN EMAIL THAT INCLUDES A PICTURE OF THE DEFECTIVE ITEM (Clearly SHOWING THE DEFECT) WHERE INDICATED IN THE FORM WITHIN 5 BUSINESS DAYS FROM THE DATE OF DELIVERY. WE WILL THEN DETERMINE IF THE CLIENT IS ELIGIBLE FOR AN EXCHANGE BY RESPONDING TO THE EMAIL WITHIN 48 BUSINESS HOURS WITH A RETURN CONFIRMATION NUMBER. THE ITEM MUST BE UNWORN WITH ALL ITS ORIGINAL TAGS. WE ARE NOT RESPONSIBLE FOR RETURN SHIPPING COSTS OR DUTY FEES. UPON RECEPTION, INSPECTION AND QUALIFICATION OF THE RETURN, WE WILL PROCESS THE EXCHANGE. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE THE REPLACEMENT ITEM IS SHIPPED. ONCE AN ORDER IS PLACED AND PROCESSED, NO CHANGES CAN BE MADE TO THAT ORDER.
ONCE WE HAVE SENT YOU A CONFIRMATION EMAIL FOR THE EXCHANGE, SEND YOUR DEFECTIVE ITEM BACK TO : DR14, 836 S. Los Angeles St.
AN ORDER CANNOT BE CANCELLED. IF FOR ANY REASON WE ARE FORCED TO REFUND A CANCELLED ORDER OR ITEM. WE WILL KEEP PROCESSING FEES OF AT LEAST 60%.

TERMS OF USE

Welcome to the dr14.com website (hereafter referred to as the Site”) which is operated by or for DR14, its affiliates or related companies referred to collectively as DR14.The following terms govern your use of and/or purchase of products from the Site. Be advised that your use of the Site constitutes your agreement to follow and be bound by all of the following terms and conditions (the “Agreement”).

GENERAL

We may from time to time change the terms that govern your use of the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time, for any reason, with or without notice.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other forms of intellectual property owned,controlled and/or used under license or with other legal authority by DR14. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to
which are owned by DR14.The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not
reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

CORRECTION OF ERRORS AND INACCURACIES

The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. DR14, therefore, reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability or otherwise. We apologize for any inconvenience this may cause.

Privacy Policy

This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using the dr14.com website, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Use.

THE KIND OF INFORMATION COLLECTED

There are cases where DR14 may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. However, if
you would like to be on our mailing list, we will ask you to opt-in. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and DR14 will not further contact the third party unless the third party contacts us. We may use “cookies” to gather information about your visits to our website and to enhance your
experience. Cookies are small text files that are stored on your computer’s hard drive and used by dr14.com to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using the dr14.com website and remembering your information when you return to the dr14.com website. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options, you have to adjust
your browser settings (e.g. internet explorer; firefox). Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website. We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby
enabling us to enhance your experience.

USE OF INFORMATION

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this Privacy Policy. We primarily will use your personal information to provide products and services to you (e.g. to process and ship your online order). We will periodically will update customers via email about new product updates and
promotions. If you wish to be removed from this email list, then please visit dr14.com and remove your email address by updating your personal information or click the unsubscribe link at the bottom of an email you have received from us. (To update your personal information via the website,log onto dr14.com and click “My Account.” If you have lost or do not remember your password, then please send an email from the email address you used to register your account. We
will only send password information to the email address listed under the account. Password information will not be given out over the phone.) Except as described in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal
information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services, or analyzing collected data. These parties only will use your data for the purpose of carrying out the word as indicated and will be
required to keep the information confidential. We also will release personal data without consent if such is required by law or for security purposes.

SECURITY OF INFORMATION

The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding these efforts, no transmission of data over the Internet is
guaranteed to be completely secure and such transmission is at your own risk.

LINKS TO THIRD PARTIES

For your convenience and to improve the usage of the website, we insert links to third parties, for which this Privacy Policy does not apply. These links take you outside our services and off the dr14.com website and are beyond our control. This includes links from parties that may use DR14 logos as part of a co-branding agreement or sell DR14’ products. The sites you can link to have their own separate Privacy Policy and although we seek to protect the integrity of our site, DR14 is not responsible and cannot be held liable for the content and activities of
these sites. Your visit/access to these sites, therefore, is entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information.

YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 et. seq. permits customers of DR14 who are
California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the
following address: DR14, 836 S. Los Angeles St., Los Angeles, CA 90014, Attn: General Counsel. In your request, please specify that you want a “California Privacy Rights Notice.” Please
allow up to 30 days for a response.
LIMITATION ON LIABILITY IN NO EVENT SHALL DR14, ANY OF DR14’ AFFILIATES, OR ANY OF
THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES,
WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING FROM OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THIS WEBSITE. The laws of the State of California shall govern all matters relating to this website Privacy Policy, without giving effect to any principles of conflict of law.

COOKIES

We use cookies to offer you a better browsing experience, analyze site traffic, personalize content. Read about how we use cookies and how you can control them by clicking “Cookie Settings.” If you continue to use this site, you consent to our use of cookies.

How DR14 Uses Cookies

DR14 website may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with DR14 . Click on the different category headings to find out more. You can also change your cookie preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies Always Active
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function. You can block or delete them by changing your browser settings.

Analytics and Customization Cookies
These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites and applications for you in order to enhance your experience.